K3X Inc. Privacy Policy

Effective Date: March 16, 2026 Last Updated: March 16, 2026

This Privacy Policy explains how K3X Inc. ("K3X," "we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our platform available at k3x.ai and app.k3x.ai (collectively, the "Service"). By using K3X, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration information: name, email address, phone number, company name, and password

• Billing and payment information (processed securely by third-party payment processors)

• Profile information and preferences you configure within the platform

• Communications you send to us (e.g., support requests, feedback)

• Contacts, leads, and deal data you import or create inside K3X

1.2 Information Collected Automatically

• Log data: IP address, browser type, operating system, pages visited, timestamps

• Device information: hardware model, unique device identifiers

• Usage data: features used, actions taken, workflows created within the platform

• Cookies and similar tracking technologies (see Section 6)

• UTM parameters and referral source data for attribution purposes

1.3 Information from Third Parties

• Data from integrations you authorize (e.g., Google, Meta, LinkedIn, Zapier)

• Lead and contact data imported from connected advertising platforms

• Payment and billing data from our payment processor partners

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the K3X platform and its features

• Process account registrations and authenticate users

• Send transactional communications including account notifications, pipeline alerts, and follow-up reminders via email and SMS

• Send SMS messages to contacts who have explicitly opted in through your campaigns

• Respond to support requests and provide customer service

• Analyze usage patterns to improve product performance and user experience

• Send product updates, feature announcements, and marketing communications (you may opt out at any time)

• Comply with legal obligations and enforce our Terms of Service

• Detect, prevent, and address fraud, security incidents, and technical issues

3. SMS Messaging

K3X sends SMS messages on behalf of users to their opted-in contacts as part of the CRM automation features. The following terms apply to SMS communications:

3.1 Opt-In Consent

K3X only sends SMS messages to individuals who have explicitly opted in. Opt-in is collected through web forms, landing pages, or in-platform mechanisms where contacts provide their phone number and consent to receive text messages.

3.2 Message Types

SMS messages sent through K3X may include:

• Pipeline and deal status notifications

• Lead follow-up and nurturing sequences

• Appointment reminders and confirmations

• Account and onboarding notifications

3.3 Opt-Out

Recipients may opt out of SMS messages at any time by replying STOP to any message. After opting out, no further messages will be sent unless the recipient opts back in. Contacts may also reply HELP for support information.

3.4 Message Frequency and Rates

Message frequency varies based on campaign settings configured by the K3X user. Standard message and data rates from your mobile carrier may apply.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party vendors who help us operate the Service, including:

• Cloud hosting and infrastructure providers

• SMS and email delivery providers (e.g., Twilio)

• Payment processors (e.g., Stripe)

• Analytics providers

• Customer support platforms

All service providers are contractually required to handle your data securely and only as directed by K3X.

4.2 Integrations You Authorize

If you connect third-party integrations (e.g., Meta Ads, Google, Zapier), data may be shared with those platforms in accordance with your authorization and their respective privacy policies.

4.3 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your data being transferred.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. You may request deletion of your account and associated data at any time by contacting us at hey@k3x.ai. We will respond to deletion requests within 30 days.

Some data may be retained for longer periods where required by law, for fraud prevention, or to resolve disputes.

6. Cookies and Tracking

K3X uses cookies and similar technologies to:

• Keep you logged in and maintain session state

• Remember your preferences and settings

• Analyze platform usage and improve features

• Track campaign attribution (UTM parameters)

You can control cookies through your browser settings. Disabling cookies may impact some functionality of the Service.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest

• Access controls limiting data access to authorized personnel only

• Regular security reviews and vulnerability assessments

• Secure third-party infrastructure (cloud hosting with SOC 2 compliance)

No method of transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security of your data.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data

• Portability: Request your data in a portable format

• Opt-out: Opt out of marketing emails or SMS at any time

• Restriction: Request that we limit how we use your data

To exercise any of these rights, contact us at hey@k3x.ai. We will respond within 30 days.

9. Children's Privacy

K3X is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor without parental consent, we will take steps to delete that information promptly.

10. International Users

K3X is operated from the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you via email or an in-app notification for material changes. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

K3X Inc. Email: hey@k3x.ai Phone: (844) 553-9462 Website: https://k3x.ai Mailing Address: 1111B S Governors Ave # 45272, Dover, DE 19904

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