The dialer, rebuilt

One-click calls from any record, a live banner that stays with you, and every call logged automatically.

Calling a contact from their record in K3X, with the live-call banner and the call logged to the timeline

What changed

The dialer has been rebuilt from the ground up. Hit Call on any record, or on a whole selection from the Action Bar, and the call connects in about a second. A live-call banner stays pinned at the top of the app while you keep working, showing who you are talking to, how long you have been on, and Mute and End buttons that are always one click away. When you hang up, the call is logged to the record's timeline automatically with its duration, outcome, and any notes you typed during the call.

Why it matters

No manual call logging, no lost context, and your agents can pick up right where the call left off.

Details and examples

Open any record and press Call, or select a list of people in Records and choose Call from the Action Bar to work through them one after another. While a call is live, the banner follows you across the app, so you can open the company, check the last email, or update a deal stage without losing the call controls. Type notes in the banner and they are saved to the timeline the moment you hang up, alongside the duration and outcome. Agents that trigger on timeline events can use the call as a signal, for example to send a follow-up email or to move the deal forward.